I had purchased this Panasonic 3CCD mini DV / camera 250 as a sobriety gift to myself about 24 months ago. I had saved all the money I would normally have spent on drugs to buy this camera. It cost about a grand at the time of purchase. Fourteen months ago after my mom visited in Vancouver I either misplaced or lost three very important parts; the adapter/charger, the usb chord and a cable that attached the charger to battery to camera.
I had returned to London Drugs to see if I could buy replacement parts (whether they be Panasonic or not) and they said no, not for this particular model. I was floored.
Time went on and my battery ran out.
I eventually began calling local Panasonic dealers and none of them could help.
I moved to Saint John bringing the useless piece of metal and plastic with me.
In September of this year I began searching online for parts. I first checked Panasonic Canada. USELESS! This site pointed me to other distributor sites scattered around Canada. Some serviced only Panasonic appliances and others who carried my camera did not sell the replacement parts at all or only sold the parts I needed in bundles which would have cost much more than buying them individually.
I typed in http://panasonic.com. I navigated to their support section. I located the model and was flabbergasted that they supplied and sold every screw, adapter, plug, transistor, circuit, bolt, chord and lens cap cover available to any camera they produce. I found everything I needed for a grand total of $49.09 plus shipping. BUT I live in Canada and they only sold to United States residents. I picked up the phone and dialed the 1 800 number hoping Pansonic and not “We’re sorry the number you have dialed does not exist”, would be on the other end.
“Hello, Pansonic, Bob speaking, how can I help you?”
“I live in Canada. Can you sell to me over the phone?”
“Yes, we can.”
I almost shit myself. I read the lengthy part numbers off to the man.
$66.67 and 14 months later I am able to use my camera again. It is the one I am holding in the picture.
This is best Christmas gift ever!
Thank you Mom