Just a quick little note to say that I spoke on the phone with Andrew Won, VP of Customer Service from Media Temple on Thursday afternoon shortly after posting the Open Letter. And we worked everything out. They are a great host who seem to be very forward thinking. Do read their comments in the Open Letter to them below.
As a result of this conversation, I do plan to continue hosting my blog with them. And while they can make no promises that this sort of thing could not happen again they did assure me that they are doing everything possible to keep it from happening again.
I must say, that the fact that they took the time to DM me on Twitter, email me and in the end ask for my phone number to personally call me holds value in my books.
When I first migrated this blog to Media Temple they were instrumental in helping get it up and running. Their excellent fully searchable knowledge base combined with their unprecedented support system via ticket and phone gave me the tools I needed to get the migration done. I learned about .htaccess files and PHP 5 and how to install a WordPress blog. I’ve hosted with other companies in the past and these guys and gals even though bigger (at last count hosting 250,000 sites) are not forgetting about us smaller one’s.
I look forward to and hope to be a part of their Community Pages that Jason McVearry, Community Director at Media Temple spoke of in his comment. And secretly hope that maybe, someday, my logo will appear somewhere on the site.
Anyhow, thank you MT!