This video is in response to Shayla Maddox’s Video!
In late December 2009 when I began painting Christmas ornaments, Shayla began painting pretty ornaments to. We talked on twitter and decided to exchange ornaments with each other.
Hope we can make this an annual Christmas tradition Shayla!
Go see Shayla’s light reactive paintings in her Etsy Shop or say hi to her on Twitter. Her husband, C. Jacob is also on twitter and has an Etsy shop to!
Just a quick little note to say that I spoke on the phone with Andrew Won, VP of Customer Service from Media Temple on Thursday afternoon shortly after posting the Open Letter. And we worked everything out. They are a great host who seem to be very forward thinking. Do read their comments in the Open Letter to them below.
As a result of this conversation, I do plan to continue hosting my blog with them. And while they can make no promises that this sort of thing could not happen again they did assure me that they are doing everything possible to keep it from happening again.
I must say, that the fact that they took the time to DM me on Twitter, email me and in the end ask for my phone number to personally call me holds value in my books.
When I first migrated this blog to Media Temple they were instrumental in helping get it up and running. Their excellent fully searchable knowledge base combined with their unprecedented support system via ticket and phone gave me the tools I needed to get the migration done. I learned about .htaccess files and PHP 5 and how to install a WordPress blog. I’ve hosted with other companies in the past and these guys and gals even though bigger (at last count hosting 250,000 sites) are not forgetting about us smaller one’s.
I look forward to and hope to be a part of their Community Pages that Jason McVearry, Community Director at Media Temple spoke of in his comment. And secretly hope that maybe, someday, my logo will appear somewhere on the site.
Anyhow, thank you MT! 
Dear MediaTemple,
Today is Day 5 of server outages, latency in load times, ftp problems, time outs and 403 and 404 errors. You have been excellent with updating both the status blog with the *issues aforementioned that are affecting Cluster 4 Segment 1 which is where my blog is hosted with you and in updating my private support ticket right from the beginning. And you were very kind with that offer you DM’ed me on Twitter, however I’m reluctant to accept it as this downtime has made me feel threatened to continue hosting with you… to be honest.
I’m not a bandwidth hog nor do I even use your email services and the latter being a choice I’m glad I made as your email services seem to be most affected with these most recent outages. But what if… I needed email? I am paying for that service right?
Two days ago when I thought cluster 4 Segment 1 got the green light I began working and updated my WordPress blogging software to 2.9.1 to keep my blog secure and lost all the text based widgets from my sidebar. I’ve never had an issue with updating WordPress before and have never lost any sidebar widgets during an update until two days ago. It looks like I don’t buy handmade, have an Etsy shop or belong to 9rules with the middle one being the most important as that little art shop supports me financially and was the most clicked on image on this blog.
My hosting is set to expire with you in a couple of weeks. And sadly, I don’t know what to do because I’m not a tech person but an artist who simply enjoys creating content and sharing that content with her readers. If I can’t share I’m not happy and neither are my readers.
I’m feeling angry, sad and disillusioned about you. I’m not sure how to proceed.
Perhaps you could place my logo on the front page of mediatemple.net, alongside your coprorate clientele and show how much you appreciate my business and let your future clients see the human side of MT. You can grab my logo (which under normal circumstances is **located in my sidebar) right here within this post. How about that! And maybe you could place two other business logos chosen from the affected Cluster 4 Segment 1 and put them up there to.
You could even go so far as to begin getting to know your smaller business clientele who in reality are the backbone of your company on a monthly basis by interviewing a few of us and publishing that interview to your blog. Get to know us and help us grow and in turn you’ll grow to because we’ll need bigger services from you
Because at the moment we little one’s are talking on twitter and we don’t seem to be too happy.
I’m a business owner and deal with the same things you are dealing with right now. Do the right thing MT.
Thank you for reading.
sincerely,
Jessica Doyle
*issues have been occurring during the last year, however this one has gone into record breaking overtime
**please read paragraph 3
Last year I wrote my 2009 goals list and recently updated that list to reflect upon what I did and didn’t do in 2009. I hope to continue this annual tradition and invite others to do the same.
I tag Shayla, Christopher, Lorrie, Range, Johanna, Cara, Pamela, Biffy Beans, TaraFly, Esther & Estella, Karen Faulkner, Think Bakery and Kreativlink to write your 2010 goals list and publish them to your blog. This list can be as long or as short as you want it to be. Please tag a few of your friends to do the same and link back to the person who tagged you.
Happy New Year!
Cathy is a multi-media artist. Go and visit her blog!
Congratulations Cathy and thanks so much to everyone who entered and for sharing what you were thankful for in 2009 with me. There were a record breaking 210 comments and 47 Tweets on the post!
I am in the process of writing my 2010 goals and will share them with you as I did with my 2009 goals all tomorrow!