Tag Archives: hosting

On Your Customers Blowing Gaskets

Why does an issue have to reach epic proportions before a solution that was requested from the beginning and could have been implemented immediately when the problem first arose when the company or person who caused the problem was contacted?

It seems in this day and age the larger the company the more the problems and their customer service albeit great is not at times helpful.

I would never dream of trying to upsell a customer when they are frantically experiencing recurrent issues. I couldn’t imagine saying to Customer Bob after they wrote asking where their order was “Well, that happens sometimes, perhaps next time you should consider purchasing Express shipping. If you need any more help… just let me know.”

In this circumstance Customer Bob likely would have opened a claim with Paypal and perhaps began bad mouthing me on the internet about something that I have no control over which in this case is postal shipping times. Continue reading