Today is Day 5 of server outages, latency in load times, ftp problems, time outs and 403 and 404 errors. You have been excellent with updating both the status blog with the *issues aforementioned that are affecting Cluster 4 Segment 1 which is where my blog is hosted with you and in updating my private support ticket right from the beginning. And you were very kind with that offer you DM’ed me on Twitter, however I’m reluctant to accept it as this downtime has made me feel threatened to continue hosting with you… to be honest.
I’m not a bandwidth hog nor do I even use your email services and the latter being a choice I’m glad I made as your email services seem to be most affected with these most recent outages. But what if… I needed email? I am paying for that service right?
Two days ago when I thought cluster 4 Segment 1 got the green light I began working and updated my WordPress blogging software to 2.9.1 to keep my blog secure and lost all the text based widgets from my sidebar. I’ve never had an issue with updating WordPress before and have never lost any sidebar widgets during an update until two days ago. It looks like I don’t buy handmade, have an Etsy shop or belong to 9rules with the middle one being the most important as that little art shop supports me financially and was the most clicked on image on this blog.
My hosting is set to expire with you in a couple of weeks. And sadly, I don’t know what to do because I’m not a tech person but an artist who simply enjoys creating content and sharing that content with her readers. If I can’t share I’m not happy and neither are my readers.
I’m feeling angry, sad and disillusioned about you. I’m not sure how to proceed.
Perhaps you could place my logo on the front page of mediatemple.net, alongside your coprorate clientele and show how much you appreciate my business and let your future clients see the human side of MT. You can grab my logo (which under normal circumstances is **located in my sidebar) right here within this post. How about that! And maybe you could place two other business logos chosen from the affected Cluster 4 Segment 1 and put them up there to.
You could even go so far as to begin getting to know your smaller business clientele who in reality are the backbone of your company on a monthly basis by interviewing a few of us and publishing that interview to your blog. Get to know us and help us grow and in turn you’ll grow to because we’ll need bigger services from you
Because at the moment we little one’s are talking on twitter and we don’t seem to be too happy.
I’m a business owner and deal with the same things you are dealing with right now. Do the right thing MT.
Thank you for reading.
*issues have been occurring during the last year, however this one has gone into record breaking overtime
**please read paragraph 3