Sadly, I was sick all of last weekend and couldn’t talk or interact with people as much as I would have liked to when they were in my booth. After one minute of talking to someone I would start incessantly coughing and then have to leave the booth for water or my head was pounding so badly that I could barely manage a smile. I barely shook people’s hands and this really affected my overall sales. I made out OK, but in hindsight, being only 50% healthy at a very large and public sale is not a good thing.
Why does an issue have to reach epic proportions before a solution that was requested from the beginning and could have been implemented immediately when the problem first arose when the company or person who caused the problem was contacted?
It seems in this day and age the larger the company the more the problems and their customer service albeit great is not at times helpful.
I would never dream of trying to upsell a customer when they are frantically experiencing recurrent issues. I couldn’t imagine saying to Customer Bob after they wrote asking where their order was “Well, that happens sometimes, perhaps next time you should consider purchasing Express shipping. If you need any more help… just let me know.”
In this circumstance Customer Bob likely would have opened a claim with Paypal and perhaps began bad mouthing me on the internet about something that I have no control over which in this case is postal shipping times. Continue reading
That illusive e-commerce art site that I’ve been working on for months is being launched this Wednesday. For REAL!
Glitches and all.
One can find problems and issues with each and every site on the internet, but to delay the launch date of a site over and over again when it’s only an aesthetic that’s waning and no longer the core functionality that is causing trouble, is at best, both financially and spiritually draining. When working for oneself, it’s possible to find fault with almost anything.
And the hours…
Many good folks are due a huge thank you for the coding help (both paid and unpaid) and for the stupendous mental support you’ve given me over the last year. In no particular order, here they are by first name only… Louella, John, Andrew, Gus, Vikki, Christopher, Donovan, Sarah, Aron, Stephen, Tricia, Darren and Andreas and the many others who read my Tweets and Facebook and Blog Updates.
You all listened to me via email, Skype and in person when I freaked out on more than one occassion. You all pushed me in your own way by providing answers, alternative ideas or in the least provoked me by telling me to give up and get a real job.
About one month ago I REALLY did consider getting that real job.
So, please do come back here on Wednesday morning for the launch of HC. Yes, that is an acronym, and it doesn’t stand for…